Jersey Electricity increases customer engagement by 10x with Eliq

Case Study Jersey Electricity

With just over 50,000 customers, Jersey Electricity is dedicated to becoming carbon neutral by 2030 and increasing customer engagement through their new app – powered by Eliq.

Like many utility providers, Jersey Electricity was experiencing a decline in customer engagement.

The solution? Jersey Electricity partnered with Eliq to launch a customer-facing app called MyJE, replacing the company’s existing web self-service platform. Dedicated to providing customers with an engaging user experience, the app has a host of features to help them manage their own accounts.

Find out how they have overcome common pitfalls that many utility providers experience and created a user experience that has increased customer engagement by 10x.

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