Global information technology solutions company, CGI has a business unit that helps utilities manage market challenges. Business For Utilities Suite (BFUS) has a core focus to streamline operations within a business, to be well equipped to adapt to new opportunities and changing requirements in the market. This offers utilities an advanced system for customer care and billing solutions. Data collected allows management to identify trends and improve decision making with regards to new offering, product customisation and price models.
The energy market, like many others, are increasingly driven by its end-users and the push for an enduring customer relationship.
Naturally, demand for better customer interface pushes business systems suppliers to reinvent their offerings to include the best technology at its forefront.
CGI will now strengthen this unit to include energy monitoring solutions to all its customers in Sweden, powered by Eliq. The utility app focuses on the end-user requirements, allowing them to fully understand their energy bill and optimise household energy consumption. It enhances the end-user engagement, and creates new opportunities to offer customers to connect to a wide range of prosumer services.
Johan Anderhag, Sales Manager, CGI
“We’re seeing a surge in demand for Eliq’s technology amongst our utility consumers and will be offering the service to all of our customers over the coming months.”
This add-on service package is now available to CGI’s utility customers to add to their existing BFUS licence. It gives their end-users the ability to monitor electricity usage based on historical data from BFUS. They can opt-in to receive consumption alerts and smart, energy-saving advice based on their consumption patterns. The application also offers upgrades that include prosumer services with real-time solar production monitoring and heating control.
Håkan Ludvigson, CEO of Eliq
“This new utility application is an integral part of BFUS unit to solidify CGI’s position as a leading provider of information technology and business process services. Eliq is proud to be part of this.”