Case Study Jersey Electricity

With just over 50,000 customers, Jersey Electricity is dedicated to becoming carbon neutral by 2030 and increasing customer engagement through their new app – powered by Eliq.

Like many utility providers, Jersey Electricity was experiencing a decline in customer engagement and retention rates.

The solution? Jersey Electricity partnered with Eliq to launch a customer-facing app called MyJE, replacing the company’s existing web self-service platform. Dedicated to providing customers with an engaging user experience, the app has a host of features to help them manage their own accounts.

Find out how they have overcome common pitfalls that many utility providers experience and created a user experience that has increased customer engagement by 10x.

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