Jobs

Head of Client Operations

Eliq is a market leading, fast-growing Swedish SaaS company, enabling utilities to help their customers to better manage their energy consumption and access new energy services through analytics and white label mobile apps. 

The Role

As we are growing into new European markets, we are now recruiting a Head of Client Operations to join the founders in the senior leadership team.

As Head of Client Operations, you are responsible for the fulfillment of our contracts, the success of our enterprise clients and ultimately revenue generation, renewals and growth of the accounts.  A key part of the role is to coach project managers in client implementation projects and coordinate the deliveries with the development teams.

What you will do

  • Manage the Project Management, Client Success (CSM) and Client Support teams in Sweden and the UK
  • Be responsible for the revenue fulfillment from existing clients
  • Own and improve the project management process for Client Implementation projects
  • Work with our CSMs to refine our client success framework and facilitate for the team to reach their goals
  • Double the team size from 6 to circa 13 over the next year
  • Working closely with the Sales and Development organisations to ensure maximum alignment across the organisation
  • The role reports directly to the CEO. 

The role is based in Gothenburg, Sweden. We welcome international applicants with an existing permission to work in the EU, who are willing to relocate

What we expect from you in order to succeed

  • Minimum of 3 years of experience from IT project management in an enterprise environment
  • Commercial experience/ownership of budget
  • Outstanding structure and drive
  • Experience of managing a team

You have an entrepreneurial mindset and the ability to work independently in an international working environment.

Application

Submit your cover letter and a link to your Linkedin profile to jobs@eliq.io

Internships or Theses

Our solution was born as a result of our principal founder’s Master’s Thesis project on the effects of energy visualisation. Naturally, we are always on the lookout for new talent and accept internships and university theses. Send us a short email to jobs@eliq.io with a link to your LinkedIn profile or resumé.

Review our recruitment privacy policy here.

Eliq.io uses cookies to make the site simpler to use. By continuing to browse this site, you agree to this use.