User survey shows 91% changed behaviour and 62% invested in energy efficiency

91% of smart metered consumers with access to energy analytics through an app have changed their behaviour and 62% had directly made purchases to reduce their consumption thanks to of the app, according to a new survey

In a survey conducted in Sweden, one of the world’s first countries to deploy smart meters to 100% of its population, 1077 users of a mobile app, powered by smart meter analytics, were surveyed about the effects it has had on their behaviour and purchasing habits related to energy over a 5-year period.

95% of respondents said it has helped them better understand how they use energy and 73% say it has directly enabled them reduce their consumption.

91% said the app had affected their behaviour and 62% said it had directly compelled to them make investments to reduce their consumption.

“This survey shows the power of insights from smart meter data and points to the tremendous opportunity utilities have to engage in the purchase decisions of their customers”
 – Håkan Ludvigson, CEO and Founder, Eliq

The various analytics provided in the app were also ranked by the users, where consumption trend analysis(#1), next bill forecasting (#2) and intelligent notifications on unusual energy consumption  (#3) ranked highest, ahead of similar household comparison and energy usage categories for different appliances.

The app is developed by Eliq, a software provider specialising in smart meter analytics and mobile apps, which are provided white-labelled for utilities in mainly Europe, enabling them to help their customers better manage energy usage.

The company’s CEO, Håkan Ludvigson, is participating as a speaker at the Smart Energy Summit: Engaging the Customer in Austin, Texas on February 17 and 18 and will discuss the recent developments in the European market, where mass-adoption of utilities’ mobile apps has started taking place and competition has forced utilities to rapidly digitalise their customer experience.

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